Privacy register / 01
TervuqPersonal data / handling
TervuqPersonal data / handlingPrivacy for website inquiries and support.
This privacy statement covers business website development inquiries, website technical support, the support chat and advertising traffic arriving at tervuq.com. Each row identifies the information involved and the reason for handling it. Storage choices are separate from permission to answer a request.
Effective date
2026-10-10
Controller contact
[email protected]
The date on this page matters.
This statement took effect on October 10, 2026. A material change is recorded here and described in the change clause below.
| Clause | Plain meaning | Why it applies |
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| 01Effective date | This statement took effect on October 10, 2026. | Visitors need a clear point from which this version governs handling. |
| 02Operator and controller | Tervuq trades at tervuq.com. The postal address is 19 Oak Lane, Apt 3, Austin, Texas 49198, Austin, Texas, United States. | That is the operator supplied for this site. The address is written out for identification, not presented as a public studio or visitor reception. |
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| 03Data collected | The inquiry form receives name, phone, email, address, kind of enquiry, message, requested specification and the consent tick. It also records IP address, browser user-agent, referring URL, the moment the form was rendered and the moment it was sent. The support chat receives your messages and any contact details you submit, along with the consent choice for handling the conversation. A token in localStorage lets the same browser return to it. The separate versioned storage preference uses site_consent_v2. Technical logs can include request details. Advertising click identifiers are gclid, msclkid and fbclid; optional cookie and storage identifiers support advertising and analytics only under the storage choice. | A studio needs enough detail to understand a website, portal, internal tool or website troubleshooting request and to reply. No account, password, payment or card data is collected by this site. |
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| 04Purposes | Tervuq uses inquiry details to assess scope, reply, keep a request trail and arrange agreed work. Chat details keep an asynchronous support conversation together. Logs help operate and protect the site. Consent records preserve the storage choice. Advertising identifiers and consent signals help attribute and measure paid arrivals when optional storage is allowed. | Business website development, customer portal development, internal business tools and website technical support all begin with a useful description of the work. |
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| 05Legal bases | Consent is the basis for optional advertising and analytics storage. Legitimate interest supports site security, basic logs, replying to an inquiry and keeping operational records. Contract is the basis when information is needed to discuss or perform work under an agreed scope. A visitor may withdraw consent without undoing processing already carried out lawfully. | The basis depends on the purpose. An inquiry is not advertising consent, and sending a request does not grant optional storage. |
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| 06Advertising arrivals | Google Ads and Microsoft Advertising send paid traffic to this site. Meta Ads also sends visitors here through its campaigns. Google uses gclid, Microsoft uses msclkid and Meta uses fbclid as advertising click identifiers that can accompany an arrival URL. | These platforms are active acquisition routes for the destination. The identifiers describe the click source; they are not a claim that any platform has reviewed or approved this site. |
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| 07Consent mode | Consent Mode v2 holds ad_storage, ad_user_data, ad_personalization and analytics_storage denied by default and until the visitor allows optional storage. Allowing updates all four to granted. If the visitor declines or withdraws, all four are set back to denied. Use Cookie settings in the footer or the live storage controls to change your choice. Opening settings does not grant consent. Optional storage stays denied if the preference cannot be saved. | The advertising destination must respect a clear choice before optional storage is allowed. Denied storage does not necessarily mean that consent-aware network signals are absent. |
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| 08Service providers | Recipients can include Google Ireland Ltd / Google LLC for Google Ads and consent signals; Microsoft Ireland Operations Ltd for Microsoft Advertising; Meta Platforms Ireland Ltd for Meta Ads where a campaign runs; the hosting provider serving this site and storing the inquiry database; and the mail provider carrying notifications to the operator's inbox. Microsoft publishes its privacy statement at privacy.microsoft.com. | A small digital studio uses infrastructure and mail routes to receive, store and answer requests. Each provider is limited by the purpose for which the route is used. |
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| 09Cross-border processing | A provider may process information outside the country where a visitor is located or where it was collected. Transfers rely on the provider's applicable contractual, organizational or legal safeguards and the laws applying to that provider. | Hosting, mail and advertising infrastructure may be distributed. Tervuq does not describe an unsupported single-country storage location. |
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| 10Retention periods | Enquiries and their email copies are kept for 24 months. Chat transcripts are kept for 18 months. Server and access logs are kept for 90 days. The record of a consent choice is kept for 6 months. A data request is answered within 7 days. | These periods are the operating rules for the records this site creates. A legal hold or another applicable obligation can affect deletion of a particular record. |
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| 11Security | Access controls, transport protections, restricted operational access and ordinary server safeguards are used for the records this site handles. No security measure is absolute. | Inquiry and chat records need protection while moving through forms, hosting and mail. Do not send passwords or confidential client records through either route. |
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| 12GDPR choices | For visitors from Europe, the GDPR rights can include access, rectification, erasure, restriction, portability, objection and withdrawing consent. Rights depend on the circumstances and applicable law. | The site can receive visitors from Europe. This statement does not claim that every visitor has identical rights or that a request is automatically granted. |
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| 13United States rights | US state privacy laws apply where their thresholds and scope do. California visitors can have rights under the CCPA and CPRA, including access, correction, deletion and opting out of sale or sharing. Other state laws in force can provide their own choices. | Tervuq is based in the United States and receives visitors from multiple states. A request is reviewed against the law that applies to the person and record. |
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| 14Global Privacy Control | Tervuq honors the Global Privacy Control signal, including the Sec-GPC header, as an opt-out without asking again. | A browser-level preference is a practical way to express an applicable opt-out before optional storage is considered. |
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| 15Children | This site is for business inquiries, not children, and Tervuq does not knowingly take data from children. | The offers concern business websites, portals, internal tools and support rather than a service directed to children. |
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| 16Complaints | A visitor may complain to their state Attorney General. A California visitor may complain to the California Privacy Protection Agency. A visitor from Europe may complain to their data protection authority. | A concern should have a route outside the operator as well as a direct contact route. |
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| 17Data requests | Email [email protected] with the request and enough context to locate it. Tervuq answers a data request within 7 days. No identity document, postal address or both phone and email are required. | Verification should protect the record without collecting more than the request needs. Tervuq may ask a proportionate follow-up question when necessary. |
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| 18Changes | A changed policy is posted on this page with a new effective date. The updated clause is made visible in the page text rather than hidden in a notice. | Visitors and advertising reviewers need to see which version describes present handling. |
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| 19Human contact | Email [email protected], call +1 (638) 555-4623, or write to 19 Oak Lane, Apt 3, Austin, Texas 49198, Austin, Texas, United States. | These are the supplied routes to Tervuq. Do not send passwords or confidential records in an inquiry or chat. |
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Keep private records out of the message.
For website troubleshooting, send a page address and describe what stopped working. For a portal or internal tool, describe the role and the action without including live records. The form and chat are not a password channel.
Read the separate cookie statement for live storage controls, or use the data request route to ask about a record.